Refund policy

Return & Refund Policy – Hello My Glow

We aim to ensure customer satisfaction while maintaining product quality standards.

Returns

We accept returns within 14 days of delivery under the following conditions:

• Item must be unused and in original packaging
• Proof of purchase is required

Non-Returnable Items

Due to hygiene reasons, we do not accept returns for:

• Used personal care products
• Opened skincare tools

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 48 hours with clear photos.

We will arrange a replacement or refund.

Order Cancellation

Orders can be cancelled within 12 hours of placing the order.

Refunds

Approved refunds are processed within 5–10 business days.

Contact

support@hellomyglow.com